IT Support2018-11-01T10:44:27+01:00

IT SUPPORT.

All of our IT support packages are tailored to meet the needs and objectives of each client and would vary depending on the level of support required. They would include all or some of the following;

  • Instant access to our service desk

  • Remote support

  • Dedicated Account Manager

  • 24/7 network monitoring

  • Regular scheduled service visits

  • Friendly technical team

  • Proactive case management

  • Liaise with 3rd parties

INDUSTRY LED.

When we take on new clients, we like to learn about your business and what your day-to-day tasks are. By learning more, we can cater to your needs at a much easier and more efficient way. We will spend a few days working alongside you, finding out what issues you have and making sure they are resolved.

A few industries we cater too are; Engineering Companies, Estate Agents, Recruitment Companies and any other Small – Medium Sized Businesses. If your industry isn’t listed then that’s not a problem. Please get in touch to find out how we can still work with you.

CLOUD SERVICES.

When we say “cloud solutions”, it can be interpreted in a number of ways. Essentially it means accessing and storing your company data via the internet rather than physical servers. This can have many benefits to companies both small and big, but it’s important to know how to utilise cloud solutions.

Whether you are looking to move from a local mail server to Microsoft Office 365, have a new website developed and maintained, or even a cloud backup solution, we have the know-how to help you.

NETWORK MONITORING.

Depending on the support package you require, we also offer a network monitoring service. These services would include;

  • Anti-virus monitoring -making sure the anti-virus programs are running successfully on all machines in your office.
  • Backup service – as part of a support package, you will receive daily backups of your data. We ensure these backups are performing correctly.

Our monitoring doesn’t stop when your office closes. We monitor your system 24 hours a day, 7 days a week. We have email systems set-up with live notifications coming directly to us if an issue ever does arise. This way we can tackle the situation instantly, avoiding any future mishaps.

“Used Crokesby IT Solutions for our website, done a fantastic job, would highly recommend them”
Chris Hartley, Completely Interiors

“Crokesby IT Solutions run my internal IT services and have been doing a great job for a number of years now. Would recommend”

Ian Walter, Prestigious Woodworks Ltd