Are you a small business looking for IT Support? With our support packages, we tailor them depending on the size of your business and what services you are looking for. No matter what package you decide to go for, you will get access to our support ticketing desk, giving you unlimited access to our team to help with a range of issues that may arise within your business. These can include printer issues, email syncing issues, connectivity issues and more.
Below is a list of services we offer with our IT Support. Depending on the level of support, you will receive all or some of the following;
Instant access to our service desk
Dedicated Account Manager
24/7 network monitoring
Regular scheduled service visits
Friendly technical team
Proactive case management
Liaise with 3rd parties
“Used Crokesby IT Solutions for our website, done a fantastic job, would highly recommend them”
“Crokesby IT Solutions run my internal IT services and have been doing a great job for a number of years now. Would recommend”
With every IT Support package we offer, you also have access to our customer support desk. We have three main methods of contact once you become a customer. Telephone, Email and our ticketing system.
Every time you speak to us via one of these methods, a ticket will be created that you can access online to see a progress update. You will be able to see who the ticket is assigned to and any comments that we have included for your information.
Depending on the support package you require, we also offer a network monitoring service. These services would include;
- Anti-virus monitoring -making sure the anti-virus programs are running successfully on all machines in your office.
- Backup service – as part of a support package, you will receive daily backups of your data. We ensure these backups are performing correctly.
Our monitoring doesn’t stop when your office closes. We monitor your system 24 hours a day, 7 days a week. We have email systems set-up with live notifications coming directly to us if an issue ever does arise. This way we can tackle the situation instantly, avoiding any future mishaps.